If you are struggling to pay this way, please complete and submit the Income & Expenditure form, and we can work together to find a solution that best supports your circumstances. After submission, please give up to 7 days for the Collections team to review your I&E and get back in contact with you.

Can I pay by credit card?

We can't take payments by credit card. However, you can pay off any missed payments by debit card. You can either do this from our mobile app (available for iOS and Android), from our Customer Portal, using the 'Chat with us' feature at the bottom of this page or email us collections@oodlefinance.com or call us on 01865 475060.

If you missed some payments or think you will struggle to make future payments, get in touch and we'll work with you to understand your circumstances and find the right solution for you.

How do I set up a direct debit?

You can set up a direct debit quickly and easily from our mobile app (available for iOS and Android) or from our Customer Portal. You can also head to 'Chat with us' and we'll connect you to a live agent if we need more information

I've changed bank accounts. What do I need to do?

No problem, you can easily change your bank details from our mobile app (available for iOS and Android), or from our Customer Portal. Alternatively you can click on 'Chat with us' at the bottom of this page. Then choose 'Change direct debit details' and select 'Change bank'.

How do I check if my payment has gone through?

If you're paying an arrears payment, this will take a couple of days to show up on your account. You can view your account by logging in to the Customer Portal.

If you're settling your finance, you'll receive a confirmation email when the payment clears. Just so you know, this can take up to two weeks, depending on how you made the payment.

I bought my car at a dealer - when is my first payment date with Oodle?

The payment date will always be within 45 days of your agreement set up.

If you selected a payment date within 14 days (inclusive of day 14), it is normally taken the following month.

If the payment date you selected is outside 14 days, it is normally taken the same month of setting up your agreement.

Once your agreement and payment date is set up, we can’t change the payment date until the first payment has been taken.

Can I pay extra each month?

We can’t arrange regular over-payments on your agreement. However, you may make lump sum reductions (otherwise known as a “partial early settlement”) or fully repay your agreement early. Please let us know this is what you want to do before or when you make an early settlement payment.

By making either partial or full early repayment, you may be entitled to a rebate on interest, which will reduce the total amount payable. That way, you end up paying less for the vehicle.

My financial circumstances have changed, what support can you offer?

The best thing to do is to get in touch so that we can talk you through the support options available. We'll try to understand your current circumstances and financial commitments to find the right option for you.

Please complete and submit the Income & Expenditure form, and we can work together to find a solution that best supports your circumstances. After submission, please give up to 7 days for the Collections team to review your I&E and get back in contact with you.