How to let us know

We’re very sorry for your loss. We'll try to make the process as easy for you as possible. Managing someone’s financial affairs following their death can seem overwhelming and complicated. We understand.

Contact our Customer Services team on 01865 477826 or use the 'Chat with us' function at the bottom of the page and we can guide you through the process.

What you will need when you contact us:

• The full name of the agreement holder

• The registration of the vehicle

• Your relationship to the agreement holder

• Copy of the death certificate

We will then send out a letter that explains everything you need to know about options and next steps.