Supporting vulnerable customers is a key responsibility for businesses, especially under the FCA's new Consumer Duty requirements. Vulnerabilities can arise from circumstances like illness, bereavement, or job loss, and may be temporary, permanent, or sporadic. This guide helps you identify and assist vulnerable customers, ensuring they can make informed decisions and achieve positive outcomes.
Download the guide to learn more.
This guide covers:
Understanding customers with vulnerabilities
Financial and non-financial vulnerabilities
Responding to vulnerabilities
Creating a positive experience for all customers
